Where possible you select areas of your organisation for improvement, naturally you cannot always foresee these requirements but do your best to examine future requirements.
a) Improve your products and / or services to meet requirements and future expectations.
b) Correct, prevent or reduce undesirable effects by addressing erroneous causes.
c) Improve your QMS performance by sensible attention towards quality management.
10.2.1 You should regularly maintain and improve your organisation by deciding and implementing your corrective actions.
When a non-
a) React to the non-
b) Act to control and correct it.
c) Accept and deal with potential consequences including contacting relevant parties.
d) Evaluate if corrective action is needed elsewhere.
e) Review and analyse the non-
f) Determine the causes (root cause) and use further action if required.
g) Review the effectiveness of the action taken.
h) Determine if similar non-
i) Make changes to the QMS as appropriate.
You should have a commitment to continually improving the suitability, effectiveness and adequacy of the organisation by implementing actions required in a timely manner. You should consider all outputs to determine if there are opportunities for continual improvement.
We shall retain documented information on non-
I hope this helps