Determine internal and external issues that are relevant to your purpose and strategic direction.
Explain what the purpose of your organisation is.
Because of your focus on continual improvement, aim to understand and recognise issues that affect your organisation for the following topics.
These are the external issues (topics) that you should consider and write down
And, the internal issues (topics) you should consider and write down
Your ability to achieve your intended purpose will be based on taking appropriate actions on occasion such as
A) Relevant to Quality Management Systems. The interested parties relevant to quality management systems are as follows
Your employees and others working on behalf of your organisation in a similar capacity including contractors, consultants, temporary staff, student placements etc.
Staff are broadly informed of your main quality requirements through training and awareness and are specifically informed of any quality issues that are directly relevant to their activities through the associated quality awareness activities, terms and conditions of employment, training, management briefings and procedures.
Also, there are third parties such as business partners, external auditors and industry regulators. These will refer to your operations to understand your overall quality position and, where appropriate, to evaluate or direct the operation of specific quality controls to meet contractual obligations.
B) Interested parties more accurately defined as (examples)
C) The requirements of these parties are for you to be
We also take into consideration the following with regards to your scope
4.4.1 Establish, implement, maintain and continually improve your QMS, your policies and procedures within the context of your overall activities and the processes that you operate.
Take into consideration the requirements of ISO 9001 when completing your improvement process.
Determine the processes needed for your QMS by
4.4.2 Due to the above, maintain and retain documented information to support
your organisation. This shall help you to establish further confidence in your processes
and support the viability of your organisation.
I hope this helps.